JAMB Registrar, Segun Aina
Joint Admissions and Matriculation Board (JAMB) said it has resolved 50,370 out of 52,517 customer service complaints received within the first quarter of the administration of its Registrar, Prof. Segun Aina.
Aina disclosed this in a statement titled, “My First Quarter in JAMB,” in which he reviewed his first three months in office and outlined plans to improve the Board’s examination and admission processes.
The Registrar said the Board had intensified efforts to address challenges faced by candidates, particularly those arising from errors in admission records, National Identification Number (NIN)-related discrepancies and other unresolved administrative issues.
He noted that thousands of candidates whose academic and career aspirations had been stalled for years were assisted through targeted interventions, especially the NIN alignment initiative.
According to him, the Board also cleared more than 5,000 outstanding customer service tickets within his first five days in office.
“These are not merely administrative statistics; behind every ticket is a candidate, parent or stakeholder seeking assistance. Our responsibility is to ensure that such concerns receive timely attention and practical solutions,” he said.
Aina said his administration was guided by the principle of placing candidates at the centre of the Board’s operations, adding that available human and technological resources would be deployed to reduce the difficulties associated with accessing JAMB services.
He expressed appreciation to President Bola Ahmed Tinubu, the Minister of Education, the Minister of State for Education, JAMB management and staff, tertiary institutions, regulatory bodies, CBT centre operators, security agencies, the media and other stakeholders for their support.
The Registrar said the next phase of reforms would focus on making the Unified Tertiary Matriculation Examination (UTME) more purposeful, improving admission processes and making the Board’s services more accessible to candidates, institutions and the general public.
He said JAMB would leverage technology to reduce unnecessary physical visits to its offices and service centres, while strengthening the reliability, resilience and security of its digital platforms.
“Where challenges arise, we will remain accountable, responsive and committed to finding lasting solutions,” he said.
On preparations for the 2027 UTME, Aina said the Board was working on innovations aimed at improving the conduct of the examination, eliminating avoidable difficulties and strengthening the integrity of public examinations in Nigeria.
He added that JAMB would also pursue initiatives to enhance the international relevance of Nigerian tertiary institutions through more transparent and credible admission processes.
The Registrar further disclosed plans to review the Board’s assessment framework to accommodate critical thinking, practical competencies and life skills in line with contemporary global expectations and labour market demands.
According to him, the reforms would move the examination system away from excessive emphasis on memorisation towards assessing candidates’ intellectual capacity, problem-solving abilities and competencies required to thrive in a changing world.
“We must continually interrogate what we assess, how we assess it and, ultimately, whether our assessment systems adequately prepare young Nigerians for the challenges and opportunities ahead,” he said.
Aina emphasised that the long-term vision of his administration was to build an institution whose credibility would rest on strong systems, effective partnerships and accountable personnel rather than the personality of the Registrar.
“Our long-term vision is to build an institution whose credibility rests on strong systems, effective partnerships and accountable people, rather than the personality of whoever occupies the office of the Registrar. This, in my view, is the foundation of sustainable institutional excellence,” he said.
He urged JAMB staff to embrace innovation and prioritise service delivery, while assuring candidates that the Board would continue to treat them with dignity, empathy and fairness.
Aina said the first quarter of his administration had provided an opportunity to understand the Board’s challenges, consolidate its strengths and lay the foundation for reforms aimed at building a more credible, efficient and responsive examination and admission system.
